Terms and conditions

MyT Clean & Maintenance is the trading name of MyT Clean Limited, registered in England and Wales, company number 13720210. Our address is 3 Grove Place, Bedford, Bedfordshire, MK40 3JJ.

We clean homes, offices, commercial premises and building sites across Bedford and the towns around it. You can reach the office on 01234 862437, by WhatsApp on 07765 587447, or by email at info@mytclean.co.uk.

Quotes are free and you are under no obligation. Every job is different, so we price on what you actually need rather than a standard rate.

A quote is based on what you have told us and, where we have visited, what we could see. If the job turns out to be bigger than that once we start, we will stop and tell you what it means for the price before we carry on. You will never get a surprise on the invoice.

Your quote says what is included, what is not, and how long the price holds for. After that we may need to requote, particularly if our own costs have moved.

A booking is made when we have agreed the work, the price and the date, and one of us has put it in writing. An email, a WhatsApp message or a confirmation from our app all count.

Once a clean is booked you can see the day and time your cleaner is due in our management app, along with photographs of the work afterwards and your invoice history.

For regular cleaning we agree the day and the frequency up front. If a visit falls on a bank holiday or we need to move it for any other reason, we will let you know in advance and offer another day.

We need a way in at the time we have agreed. Either somebody lets us in, or you leave a key, a code or a key safe number with us.

Where we hold keys, they are labelled in a way that does not identify your address, kept securely at the office, and handed back when the work ends or whenever you ask for them. Every cleaner we send is DBS checked.

If we cannot get in on the day, we cannot do the clean, and the slot is usually lost. So if your plans change, or the alarm code changes, or the key safe sticks, tell us as early as you can.

We bring our own equipment and materials unless we have agreed otherwise with you. What we do need from you is:

• running water
• working power for our machines
• somewhere sensible to park, close enough to carry kit from

If parking is permit only, metered, or in a controlled zone, please tell us when you book so we can plan for it rather than circling the block.

It helps if breakables, paperwork and anything precious are put away before we arrive, and if you tell us about anything that needs care: delicate surfaces, an appliance with a knack to it, a pet who bolts for open doors.

Plans change and we would always rather move a clean than lose it. Give us as much notice as you can and we will find another day.

The notice we need before a visit, and what happens if we do not get it, is set out in your quote or booking confirmation. We will not apply anything you have not been told about beforehand.

If we ever have to move a booking ourselves, through illness, weather or something on site, we will tell you as soon as we know and offer the earliest slot we have.

Your invoice is emailed to you with a link to pay online, so settling up takes a few seconds and you always have the record. The payment terms are on the invoice.

Commercial and site work is invoiced on the cycle we agree with you at the start, which is usually monthly or on completion of each phase.

If an invoice is going to be late, tell us. We would far rather sort out a payment date than chase you.

We want you to be pleased with the clean. If any part of it is not up to standard, tell us and we will come back and put it right.

The quickest route is to ring the office on 01234 862437 or email info@mytclean.co.uk. Tell us what was missed and, if you can, send a photograph. We will acknowledge your complaint, tell you what we are doing about it and agree a time to come back.

Please raise it promptly, while a clean can still be judged fairly. A room used for a fortnight is a hard thing for either of us to assess.

We are fully insured. If we damage something while we are working, tell us straight away, ideally while our cleaner is still with you or on the same day, and we will look at putting it right or claiming for it.

There are some things we cannot be responsible for, and it is fairer to say so than to leave it vague:

• wear, marks or damage that were already there
• fittings, handles, blinds or shelves that were loose or poorly fixed
• surfaces that react badly to normal cleaning when we were not told they were delicate
• stains or damage that cannot be removed however carefully we work

If something in the property is fragile, valuable or has a history, point it out before we start and we will work around it or leave it alone.

We are SMAS Worksafe accredited and every cleaner is DBS checked. On construction and commercial sites we sign in, follow the site rules, wear the protective equipment the site requires and take our instructions from the site manager.

Tell us what paperwork you need before we start, whether that is a risk assessment, a method statement or a copy of our insurance, and we will get it to you.

We use cleaning products as the manufacturer intends. Please tell us about anyone in the building with an allergy or a sensitivity, and about anything hazardous on site, so we can plan around it.

Our cleaners will not do work that is not safe for them: heavy lifting on their own, working at height without the right equipment, handling waste or substances they are not trained for, or going into a property they do not feel safe in. If you need something like that doing, speak to the office and we will work out how to do it properly.

The people we send are employed and trained by us, and we expect them to be treated with respect. We will withdraw from a job where they are not.

Please do not ask a cleaner to take on extra work on the day. It is not that we mind, it is that their day is planned and somebody else is waiting. Ring the office and we will fit it in properly.

We keep the pages here accurate and up to date, but the services we offer and the way we price them can change. Nothing on this website is a quote in itself. A price is only a price once we have given it to you for your job.

The words, photographs and design on this website belong to us and are not to be copied and used elsewhere.

How we handle the details you send through the enquiry forms is set out in our privacy policy.

This page is here so you know how we work before you get in touch. It is a summary for the website, not the whole story of any one job.

Where we have given you a written quote, a booking confirmation or a contract for commercial or site work, those terms are the ones that apply to that job, and they come first if anything here reads differently.

If you are a consumer, nothing on this page takes away the rights the law gives you. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

We may update this page. The date at the top tells you when it last changed.